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Shipping Details

Shipping Policy

Order Processing

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

PLEASE NOTE due to COVID-19: You may experience slight delays in processing and shipping times which are exacerbated by effect of COVID-19 on supply chain logistics. Not to worry, our shipping partners have promised all orders WILL be delivered regardless.

Taxes & Duties

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Cookmore Shop is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Please click hereif you would like to track your order.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@thecookmoreshop.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@thecookmoreshop.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you would like more information on our Warranty please click here

If you have any further questions, please don't hesitate to contact us at support@thecookmoreshop.com.